Apartments in New York City

FAQs about Life at The Dylan

Before you arrive, we ensure your apartment is fully prepared and move-in ready. Our team completes a comprehensive maintenance inspection, takes care of any necessary repairs, and completes a thorough cleaning. To guarantee the highest quality standards, each home also undergoes a final walkthrough so everything is perfect when you step through the door.

Yes. We have a professional and dedicated maintenance team available during regular office hours. For added peace of mind, we also offer 24-hour emergency service for urgent situations.

Residents can submit work orders 24/7 through the Resident Portal or Resident Experience App, or visit the leasing office during business hours to speak with onsite staff and submit a request in person. For emergency maintenance, please call the emergency maintenance number and follow the prompts to reach the on-call maintenance team.

Maintenance requests can be submitted online through the Resident Portal or Resident Experience App for convenience. Emergency issues are addressed immediately, while standard requests are completed in the order they are received to ensure timely and efficient service.
No, you do not need to be home for maintenance work to be completed. With your permission, our team can perform the service during normal business hours using authorized access. If you prefer to be present, simply let us know and we’ll schedule an appointment at a time that works best for you.
If you ever find yourself locked out, we’re here to help! If the issue is due to a lock malfunction, simply call our emergency maintenance line, and a technician will come promptly to repair it. If you’ve lost your key outside of office hours, you’ll need to contact a locksmith, but during office hours, just stop by the leasing office—we’ll gladly assist you and provide a replacement key for a small fee.
Absolutely! We want you to feel at home and make your space your own. You’re welcome to decorate as long as it doesn’t cause permanent damage. For example, using removable hooks or strips instead of nails is a great option. If you’re planning something bigger, like painting, please check with the office first to ensure everything is approved. Please note that your home must be returned to its original condition at move-out to avoid any additional charges.
We do not offer on-site parking at the property. However, several nearby garages and public parking options are available in the area.
Yes! Our community is pet-friendly. Some breed restrictions do apply, so please contact our office for full details and guidelines.
There is a monthly pet fee. If the pet is a Service or Emotional Support animal, the fee will be waived.
Pet restrictions may apply based on breed or weight. For the most up-to-date guidelines and approval requirements, please contact our management office—we’re happy to provide details and help ensure your pet is welcome in our community!
Our apartment homes come fully equipped with all stainless steel appliances, including: Refrigerator, Stove/Oven, Microwave, Dishwasher, Garbage Disposal, Washer & Dryer in select units. Everything you need for a modern, comfortable living experience is ready for you!

We do not offer furnished apartment homes at this time. However, our spacious floor plans provide a great blank canvas for you to make the space your own. If you need recommendations for local or national furniture rental companies, we’re happy to help!

We do not offer short‑term lease options at this time. All of our lease terms are standard length to provide consistency and stability for our residents. If you have specific timing needs, we’re happy to discuss available options and help find the best fit for you.
Corporate housing options may be available upon request. Contact our leasing office for more details.
Packages are delivered and stored in our package room behind the front desk.

Our fitness center is open 24 hours a day exclusively for resident use, so you can work out whenever it’s most convenient for you.

Applications are typically processed within 48–72 hours once all required documents have been submitted for screening. We’ll keep you updated throughout the process and notify you as soon as your application is approved!
You can pay your rent online through the resident portal or mobile app. Simply log in, choose your payment method (bank account or card - may include a convenience fee), and submit your payment. You can also set up automatic payments for convenience.
Yes. Renter’s insurance is required for all residents. Proof of coverage must be provided prior to move-in and maintained throughout your lease term. If you need assistance selecting a policy or submitting documentation, our team is happy to help.
Utilities are set up individually, giving you the flexibility to choose providers that best fit your needs. Each resident manages their own accounts and receives separate billing directly from the utility companies.
Spectrum and Verizon Fios.

Yes. Please contact the office for more details.

Yes.
The community is served by District 2.